Terms & Conditions

1. Scope

These Terms apply to all agreements between:

OnePractix s. r. o.
Tolstého 5
811 06 Bratislava
Slovak Republic
("OnePractix")

and its business clients.

These Terms form an integral part of every agreement concluded between OnePractix and the client.

Services are directed exclusively to businesses and professional healthcare organisations.

Individual agreements prevail over these Terms in case of conflict.

2. Services

OnePractix provides digital services including:

• Digital platforms and infrastructure
• Hosting and system provision
• Workflow structuring and ongoing support
• Maintenance and optimisation
• Visibility and communication services

No medical services or medical advice are provided.

3. Contract Formation

A contract is formed upon:

• Acceptance of a written proposal
• Written confirmation (email sufficient)
• Signed agreement

4. Term and Termination

Recurring services are subject to the agreed minimum term.

During the minimum term, ordinary termination is excluded.

Upon expiry of the minimum term, the contract renews automatically on a monthly basis, unless terminated in writing with 30 days' notice to the end of a calendar month.

Termination for cause remains unaffected.

5. Fees and Payment

Payment terms are defined in the respective offer or agreement.

OnePractix may require advance payments, in particular for setup and implementation phases.

Final payments for setup or implementation work may be invoiced upon completion.

Recurring services are billed monthly in advance, unless otherwise agreed in writing.

After prior notice and a reasonable cure period, OnePractix may suspend services in case of payment default. Further legal rights remain unaffected.

Set-off is permitted only with undisputed or legally established claims.

6. Scope Changes

Services outside the agreed scope require written agreement and may result in adjusted fees and timelines.

7. Client Responsibilities

Client shall:

• Provide necessary materials and access
• Use lawful content
• Comply with data protection obligations
• Perform regular data backups unless expressly agreed otherwise in writing
• Use systems responsibly and securely

Delays caused by missing cooperation are not attributable to OnePractix.

8. Indemnification

Client shall indemnify and hold OnePractix harmless from third-party claims arising from unlawful use of the systems, breach of legal obligations by the client, or unlawful content provided by the client, to the extent such claims are not attributable to OnePractix.

9. Confidentiality

Both parties agree to treat confidential information of the other party as strictly confidential and to use it solely for the performance of the agreement.

This obligation survives termination.

10. Data Protection Roles

For client platforms, OnePractix acts as processor pursuant to Art. 28 GDPR.

Client remains the controller.

A separate Data Processing Agreement applies.

11. Availability and Infrastructure

OnePractix aims for high availability. No specific availability, response time, or service level commitment (SLA) is owed unless expressly agreed in writing.

Maintenance windows are permitted.

No liability for outages caused by third parties, telecommunications infrastructure, force majeure, governmental measures, or power/network failures.

Unless expressly agreed in writing, OnePractix does not assume independent data backup or data archiving obligations.

12. Liability

Unlimited liability for:

• Intent
• Gross negligence
• Injury to life, body, or health
• Mandatory statutory liability

Otherwise, liability — irrespective of the legal basis (contractual or tort), per claim and in aggregate — is limited to the total fees paid by the client in the 12 months preceding the damaging event.

Indirect, consequential, reputational damages, loss of profit, business interruption, or loss of data are excluded to the extent permitted by law.

The above limitations of liability shall also apply in favour of the legal representatives, employees, and agents of OnePractix.

13. No Medical or Regulatory Responsibility

Systems support organisational processes only.

All clinical decisions remain solely with the client.

The client is solely responsible for compliance with all applicable professional, healthcare, data protection, and regulatory requirements in connection with the use of the provided systems.

The use of automated or AI-assisted functionalities serves organisational purposes only. No independent medical assessment, diagnosis, or therapeutic decision is made. Professional review and responsibility remain solely with the client.

14. Subprocessors

OnePractix may engage subprocessors.

Client grants general authorisation under Art. 28 GDPR.

15. Intellectual Property

Until full payment, all rights remain with OnePractix.

Upon full payment, client receives the agreed usage rights.

All underlying software components, methodologies, source code, system architectures, and enhancements remain the exclusive property of OnePractix unless expressly agreed otherwise in writing.

Third-party components remain subject to their respective licence terms.

16. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control.

17. Governing Law and Jurisdiction

These Terms are governed by Slovak law, excluding the CISG.

Exclusive jurisdiction is the competent court in Bratislava, Slovak Republic, to the extent legally permissible.

18. Severability

If any provision is invalid, the remaining provisions remain effective.

Contact

OnePractix s. r. o.
Tolstého 5
811 06 Bratislava – Staré Mesto
Slovak Republic

Email: [email protected]